Privacy Policy

1. Introduction

Virtuoso Interiors Ltd ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with our services.

2. Information We May Collect from You

We may collect and process personal data that you provide directly to us. This includes information you enter when filling out forms on our website, corresponding with us by phone, email, or other means, registering an account, subscribing to services, or reporting a problem. The information you provide may include your name, address, email, phone number, and any other comments or details you submit.

In addition to information you provide, we automatically collect certain data when you visit our website. This may include your IP address, login information, browser type and version, time zone setting, operating system, and platform. We also track details about your visit, such as the pages you view, the time you spend on the site, page response times, download errors, and how you interact with content. This data helps us improve the website’s functionality and ensure an optimal user experience.

3. How We Use Your Information

We use the information you provide to fulfil our obligations under any agreements we have with you, deliver the services you request, and manage your account. This includes sending verification emails, system updates, and notifications about changes to our services or products. If you have provided consent, we may also send you marketing information about similar products or services.

Information collected automatically is used to administer our website, improve performance, ensure security, and analyse user interactions to enhance the overall experience. We may also use this data to measure the effectiveness of advertising and deliver relevant promotions where permitted.

In cases where we receive data from third-party sources, we may combine it with the information you have provided to us in order to improve our services and provide a more personalised experience.

4. Lawful Basis for Processing Your Data

Under data protection laws, we must have a legal basis to process your data. The primary bases we rely on are consent and legitimate interests. When you provide explicit consent, we may use your data to send marketing communications or promotional materials.

For all other processing activities, we rely on legitimate interests, which means we use your data in ways necessary for the operation of our business, provided that these uses do not override your rights. This includes improving our services, ensuring website functionality, and delivering the information or services you request. We carefully assess our legitimate interests to ensure they align with your rights under data protection laws.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Once your data is no longer required, we take appropriate steps to delete it securely. In any event, we will not retain your data for more than 15 years.

6. Disclosure of Your Information

Your personal data may be shared with business partners, suppliers, and subcontractors involved in fulfilling contracts we enter into with you. We may also share data with analytics providers to improve our website’s 

performance. In certain circumstances, we may disclose information to law enforcement agencies, fraud prevention organisations, or legal advisers.

If we sell or buy a business or assets, your personal data may be disclosed to potential buyers or sellers. In the event that Virtuoso Interiors Ltd or its assets are acquired by a third party, customer data will be included in the transferred assets. We may also disclose information to enforce our website’s terms of use or protect the rights, property, or safety of our company, customers, or others. Additionally, we may share data when required to comply with legal obligations or regulatory requirements.

7. International Data Transfers

Your data may be transferred to and stored in countries outside the European Economic Area (EEA). These transfers occur when necessary to provide services, process payments, or support our operations. We take appropriate measures to ensure your data is handled securely and in accordance with this privacy policy, including using standard contractual clauses approved by regulators.

8. Data Security

We implement stringent security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure servers. While we take all reasonable precautions, no online transmission of data is completely secure, and you acknowledge that sharing information online is at your own risk.

If you have an account with us, it is your responsibility to keep your password confidential. We advise against sharing your login details with anyone.

9. Your Rights

You have several rights regarding your personal data under data protection laws. You have the right to request access to the personal data we hold about you, request corrections to inaccurate data, or request that your data be deleted when it is no longer needed. You may also request that we restrict the processing of your data under certain circumstances or receive a copy of your data in a structured format for transfer to another service provider.

Additionally, you have the right to object to our processing of your data, including for marketing purposes. Where processing is based on your consent, you may withdraw that consent at any time. To exercise these rights, please contact us at info@virtuosointeriors.co.uk. We will respond to your request within one month.

10. Where We Store Your Data

Your data may be stored and processed outside the EEA, where necessary, in order to provide our services. We take reasonable steps to ensure your data remains protected in accordance with applicable laws. If we provide you with a password to access certain parts of our site, it is your responsibility to keep it secure.

While we use strong security measures, we cannot guarantee the absolute security of data transmitted over the internet. Any transmission is at your own risk, but once we receive your data, we implement strict security procedures to prevent unauthorised access.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. We encourage you to review this policy periodically to stay informed about how we handle your personal data.

12. Contact Us

If you have any questions about this Privacy Policy or the way we process your personal data, please contact us at:

Email: info@virtuosointeriors.co.uk
Address: 7B High Street, Cobham, Surrey, KT11 3DH 

If you are dissatisfied with how we handle your data, you also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). More details can be found at https://ico.org.uk/.